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INFORMATION TECHNOLOGY
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Tailor-made Tailor-made systems create items based on customer specifications. This system uses department data to generate the output. Product personalization can improve customer service, but the corporation must provide information regarding expiration dates and perishable items. Tiong Nam Company uses this adaptable system to ensure that their consumers are completely satisfied with Tiong Nam's services. Mistake-proven The Mistake-proven system is critical to the company since it must inform customers if the products contain any flaws, such as an invalid bar or stock. This method is important because the company needs to let customers know about mistakes as soon as possible to avoid misunderstandings and bad situations. So Tiong Nam can make sure the customer is satisfied with the service offered by the company to the customer. Configure System The configured system is designed to send essential communications to customers. This system will send messages once daily
TIONG NAM TRANSPORTATION
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Tiong Nam is now the biggest trucking firm in Malaysia, with over 1900 vehicles of various sizes, including open, box/bonded, and refrigerated containers. As a result, it can transport any kind of items that are kept at different temperatures, from dry to chilled to even frozen. Tiong Nam is the owner of a sizable fleet of prime movers, trailers, vehicle carriers, and haulage trucks that can handle 20- to 40-foot containers. In order to make warehouse operations easier, it also has more than 200 pieces of material handling equipment, including forklifts and reach trucks. Along with domestic transportation, their teams of drivers and ground personnel are very skilled in offering cross-border services, particularly for demountable products, between Singapore and Malaysia and Malaysia and Thailand. It also offers crane services at the appropriate customs checkpoint to shift box containers onto trucks owned by its affiliates in that nation, which subsequently deliver clients' produ
INVENTORY MANAGEMENT AND WAREHOUSE
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Inventory management and warehouse Tiong Nam now controls more than 60 warehouses in the area, with a total storage capacity of more than 3.5 million square feet, up from only one bonded warehouse in 1993. Cold Rooms, General Warehouse, Bonded Warehouse, and Free Trade Zone or Commercial Zone Warehouse are all included in this. Besides providing a convenient tax-free storage for goods needing to be exported or re-exported, Tiong Nam warehouse operations are run by the cutting-edge, high-volume Warehouse Management (WMS), designed to ensure accurate, fast and smart inventory management. How Tiong Nam manage the goods ? Tiong Nam is a private warehouse where other companies can rent space to store their items. Also, a member of the tiong nam team will help in managing the inventory for the company when another company rents the warehouse. Moreover, Tiong Nam put a charges for the company who rent their warehouse and it have some rates. The price is not fixed because it depends on
PURCHASING AND ORDER PROCESS
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PURCHASING AND ORDER PROCESSING FOR TIONG NAM A purchasing process begins with how a customer wants to contact the seller to purchase their order, how the purchasing process works, and how the purchasing process could make it easier for the customer to access it. Customers can contact Tiong Nam through mobile phone or email. In this manner, the customer can purchase their service, and once both parties have agreed to make an agreement, the customer can drop all of the information via WhatsApp apps. INCOTERMS EXW (Ex Works) - When a customer hires a warehouse space to store their goods, Tiong Nam will make a clearance in the warehouse for the customer's goods. Tiong Nam does not need to pick up the goods; instead, the buyer will deliver them, and the buyer will be responsible for the transportation costs and the safety of the goods. Figure 1.1 Summarization of EXW DAP (Delivered At Place) - When Tiong Nam picks up the goods at the location specified by the
STRATEGY AND PLANNING OF TIONG NAM COMPANY
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Tiong Nam is part of the Tanjung Pelepas Free Trade Zone (PTP). PTP is rapidly expanding right now. Tiong Nam's strategy is to generate more space in PTP by building more warehouses. The goal is to attract more customers from Singapore. Tiong Nam does not construct warehouses in Singapore because land in Singapore is extremely expensive and scarce. Renting a warehouse in Singapore will be more expensive than in Malaysia. They want to build more warehouses at PTP in order to save money on construction and land costs. 90% of the products in Tiong Nam warehouses at PTP are from Singapore customers. Tiong Nam also focuses on customer import and export services to ensure that high-volume products are available in their warehouses. Tiong Nam's strategies and planning have been implemented in the company.